Improving the professional relationships between Ice Arena Managers and Maintenance Staff
A thesis submitted in partial fulfillment of
the requirements for the degree of
Master of Arts in Leadership and Training
ROYAL ROADS UNIVERSITY
March 2008
© Vince Kreiser, 2008
Abstract
This study looked at how professional relationships between ice arena managers and their respective maintenance staff throughout the province of British Columbia (BC) can be improved. The research project examined the current professional relationship examples identified by ice arena managers, and maintenance staff, to seek best practice models. The improvement of these professional relationships should positively impact ice arena operations. The sponsor for the project was the Recreation Facilities Association of British Columbia (RFABC), a provincial professional recreation organization representing the interests of many ice arena managers and their maintenance staff. Recommendations are presented to the RFABC to help its members adjust various operating practices in the ice arena industry to meet the goal of improving professional relationships. The research methods employed included two focus groups and four one-to-one interviews. Ethical considerations during this action research project complied with those in the applicable Royal Roads University policies.
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Vince Kreiser retired from the position of Program Coordinator and one of the Instructors for the two-year Recreation Leadership Diploma Program at Langara College in Vancouver, BC after 30 years. In addition to his work at the College, Vince has conducted workshops, seminars and courses throughout Canada and the U.S.A. relating to facility management and operations. Prior to coming to the College he was the Assistant Manager Facilities Operation (Production) for the Pacific National Exhibition in Vancouver, BC. Part of his responsibilities included assisting in the management of the Pacific Coliseum which at the time was the home for the Vancouver Canucks of the N.H.L. He was awarded a Life Membership in the Recreation Facilities Association of BC in 2018.
